Beautiful You Holistic Studio FAQ!
We’re committed to providing you with a seamless and enjoyable experience. Below, we’ve compiled answers to some of the most common questions about our pricing, policies, and services. We hope this helps clarify any concerns and ensures your visit with us is exceptional. If you have any additional questions, feel free to reach out directly!
Q: What is your pricing model?
A: We use an all-inclusive hourly pricing model that covers various techniques, treatments, and services based on hair length, density, and desired outcome. Pricing is always discussed and agreed upon before we begin.
Q: What is your gratuity policy?
A: Beautiful You Holistic Studio operates under an hourly pricing model, gratuities are not expected and included in your session. However, gratuities are welcome and appreciated for any on-location special events, bridal services, or other 'A La Carte' offerings that are priced separately. Please know that gratuity is never expected but always appreciated.
Q: What should I know about receiving services from an emerging stylist?
A: Services from an emerging stylist may take longer and are offered at a reduced rate. Kristi Wood oversees their work to ensure quality results.
Q: What is your cancellation policy?
A: Cancellations made less than 24 hours in advance incur a fee of $25 per booked hour.
Q: What happens if I’m late?
A: If you’re more than 15 minutes late, we may need to reschedule with a $25 rescheduling fee per booked hour.
Q: What is your satisfaction guarantee?
A: If you’re not satisfied, let us know within 7-10 days for complimentary adjustments. Refunds are not offered.
Q: Can I return products I purchased?
A: We accept returns or exchanges of lightly used products within 30 days of purchase.
Q: Do you have any rules or regulations for the salon?
A: Please keep personal items safe, refrain from bringing pets, and try not to bring children unless necessary to maintain a relaxing atmosphere.
Q: How is my privacy protected?
A: We keep your personal information confidential and only collect what’s needed for your service.
Q: Can you use my photos or videos for marketing?
A: We may use photos/videos of your hair for marketing unless you let us know otherwise.
Q: Do you have a right to refuse service?
A: Yes, we reserve the right to refuse service if necessary to maintain a safe, respectful environment.
Q: How do I make payments?
A: Payment is expected at the time of service. We accept credit/debit cards and digital payments but do not offer refunds for services.
Q: What are your loyalty and referral programs?
A: You can earn points for add-on services, online reviews, and referrals that can be redeemed for complimentary services or products.
Q: Are your services a replacement for professional medical advice?
A: Our services are not intended to replace guidance from licensed healthcare professionals. Consult your physician before starting new treatments.
